Congratulations on upgrading to the LA Black package! We’re excited to introduce you to our most advanced package, offering powerful tools to elevate your business operations and passenger experience. Below, you’ll find an overview of each feature, complete with links to setup guides so you can get up and running with ease.
1. LA+ Quick Start Guide
The LA+ Quick Start Guide is your essential roadmap for setting up and navigating your new package. It covers all the basics, from initial setup to leveraging advanced tools that streamline your workflow and optimize your business operations.
Get Started with LA+
2. Messaging Manager
Messaging Manager enables efficient, automated communication with your customers, providing text or email updates for bookings, driver arrivals, ride progress, and more. This feature minimizes manual outreach, keeps passengers informed, and ensures a high level of customer service, all while saving time for your team.
Set Up Messaging Manager
3. Passenger Surveys
With Passenger Surveys, you can gather valuable feedback directly from your riders. After a trip, passengers receive a survey where they can share their experience, allowing you to monitor service quality, make data-driven improvements, and continually enhance the customer experience.
Configure Passenger Surveys
4. Passenger Link
Passenger Link is a real-time tracking feature that allows passengers to follow their driver’s progress from pickup to drop-off, providing transparency and convenience for a smoother travel experience.
Enable Passenger Link
5. Contract Credit Card Capture
This feature securely collects and stores crucial payment details, including credit card information, cardholder’s signature, IP address, and even a photo ID or image of the credit card. These verification layers streamline the payment process and help prevent chargebacks.
Set Up Credit Card Capture
6. Automated Wake-Up Calls
Automated Wake-Up Calls ensure drivers are alerted on time for early morning or priority bookings, so your team stays on schedule without manual follow-ups.
Configure Wake-Up Calls
7. Universal Driver Status
Designed for independent operators who don’t use the Driver Anywhere app, Universal Driver Status provides a web-based link for real-time trip status updates that integrate directly with your system.
Set Up Driver Status
8. Airport Passenger Assistance
This feature enables smooth communication between passengers and chauffeurs during airport pickups. Passengers receive a text to confirm luggage status, which is relayed to the driver. Once passengers are ready, drivers receive an SMS alert, and passengers get pickup instructions to meet their chauffeur promptly.
Learn About Airport Passenger Assistance
9. Custom Reservation Manifest
Customize reservation details to meet specific trip or event needs, ensuring your team has all relevant information organized and accessible.
Customize Reservation Manifests
10. Custom Portals
Custom Portals offer a streamlined, branded interface specifically for booking trips, making it ideal for executive assistants and large groups managing multiple rides.
Set Up Custom Portals
11. Configuring TLC Reports
Simplify compliance with TLC (Taxi and Limousine Commission) regulations by automatically generating and customizing required reports, saving time and ensuring accuracy.
Configure TLC Reports
12. AddOns Chrome Extension
Enhance your Dispatch screen with extra tabs for faster access to Addons features. Integrated with Screen Pops, it provides quick access to past, current, and future reservations whenever a customer calls.
Install and Configure AddOns
Additional Features Exclusive to the LA Black Package
13. Dynamic Driver Scheduling
Dynamic Driver Scheduling provides an advanced scheduling tool, enabling you to optimize driver shifts and manage fleet schedules effectively. It ensures that your resources are allocated efficiently to meet demand without over- or under-staffing.
Set Up Dynamic Driver Scheduling
14. Auto-Farm Feature
The Auto-Farm feature automates job allocation by automatically distributing trips to your network of partner operators based on availability and location. This hands-off approach ensures faster and more efficient dispatching for seamless coordination.
Set Up and Use the Auto-Farm Feature
15. GPS Setup
The GPS Setup feature allows you to integrate GPS tracking with your fleet, giving you real-time visibility into driver locations and route progress. This feature helps you improve dispatch efficiency, track trip status, and ensure passenger safety.
Set Up GPS Tracking
This guide is your one-stop resource to fully leverage the LA Black package and its powerful features. If you have any questions or need assistance, our support team is here to help as you explore your new tools!