Congratulations on upgrading to the LA Plus package! We’re thrilled to have you onboard and excited to help you unlock the full potential of our premium features. This guide will walk you through everything LA Plus has to offer, from streamlined communications to enhanced passenger experiences.
Below, you’ll find an overview of each feature, complete with links to setup guides, so you can get up and running with ease.
1. LA+ Quick Start Guide
The LA+ Quick Start Guide is your essential roadmap for setting up and navigating your new package. It covers all the basics, from initial setup to leveraging advanced tools that streamline your workflow and optimize your business operations. This guide ensures you’re equipped with everything you need to make the most of LA Plus from day one.
Get Started with LA+
2. Messaging Manager
Messaging Manager enables efficient, automated communication with your customers, providing text or email updates for bookings, driver arrivals, ride progress, and more. This feature minimizes manual outreach, keeps passengers informed, and ensures a high level of customer service, all while saving time for your team, and uses your own phone number connected to one of our supported providers.
Set Up Messaging Manager
3. Passenger Surveys
With Passenger Surveys, you can gather valuable feedback directly from your riders. After a trip, passengers receive a survey where they can share their experience, allowing you to monitor service quality, make data-driven improvements, and continually enhance the customer experience.
Configure Passenger Surveys
4. Passenger Link
Passenger Link is a real-time tracking feature that allows passengers to follow their driver’s progress from pickup to drop-off. This feature offers an added layer of transparency and convenience, helping passengers feel informed and at ease with their travel.
Enable Passenger Link
5. Contract Credit Card Capture
This feature is designed to securely collect and store crucial payment details, including the credit card information, cardholder’s signature, IP address, and even a photo ID or image of the credit card. These layers of verification not only streamline the payment process for regular clients but also provide added security to help prevent chargebacks.
Set Up Credit Card Capture
6. Automated Wake-Up Calls
Automated Wake-Up Calls ensure drivers are alerted on time, especially for early morning or high-priority bookings. This feature automates reminder calls, so your team stays on schedule without the need for manual follow-ups, enhancing punctuality and reliability.
Configure Wake-Up Calls
7. Universal Driver Status
The Universal Driver Status feature was created for smaller independent operator (IO) partners who may not have the Driver Anywhere app. Instead of requiring the app, drivers can receive a link to update their trip status directly through a web browser. This real-time update link integrates with the Limo Anywhere system.
Set Up Driver Status
8. Airport Passenger Assistance
This feature enables smooth communication between passengers and chauffeurs during airport pickups. Passengers receive a text to confirm luggage status, which is relayed directly to the driver. When passengers are ready, the driver gets an SMS alert, and passengers receive pickup instructions to meet their chauffeur promptly. This process reduces wait times and enhances the overall experience.
Learn About Airport Passenger Assistance
9. Custom Reservation Manifest
Custom Reservation Manifest allows you to tailor reservation details to meet your specific needs. This feature is ideal for creating manifests for specific trips or events, ensuring your team has all relevant information organized, accessible and updated.
Customize Reservation Manifests
10. Custom Portals
The Custom Portals feature provides a branded, easy-to-use interface specifically for booking trips, making it ideal for executive assistants and large groups managing multiple rides. This streamlined portal allows users to quickly schedule transportation without additional account management or reservation reviews, offering a simple, focused experience tailored to high-volume needs.
Set Up Custom Portals
11. Configuring TLC Reports
For companies operating in New York City, Configuring TLC Reports simplifies compliance with TLC (Taxi and Limousine Commission) regulations. This feature enables you to automatically generate and customize reports required for TLC, saving you time and ensuring accuracy.
Configure TLC Reports
12. AddOns Chrome Extension
The AddOns Chrome Extension enhances your Limo Anywhere Dispatch screen with additional tabs, providing faster access to key Addons features for streamlined management. This extension also integrates with the Screen Pops feature, displaying comprehensive customer information—such as past, current, and future reservations—whenever a customer calls in.
Install and Configure AddOns
This guide is your one-stop resource to fully leverage the LA Plus package and its powerful features. We’re here to support you every step of the way, so feel free to reach out with any questions as you explore your new tools!