Setting Up Your Screen Pops Feature
1. Access Screen Pop Settings 0:00
- Welcome to the tutorial on setting up the Screen Pop feature.
- This guide will provide a broad overview of the setup process.
2. Add an Endpoint 0:12
- Navigate to the Screen Pops section.
- Click on ‘Add’ to add an additional endpoint if none are present after enabling it.
3. Select Phone Model 0:20
- Choose your phone model from the list.
- If using RingCentral, log in when prompted.
4. Configure Extensions 0:35
- After logging in, select your available extensions.
- Assign an extension name or number.
5. Input Phone Details 0:45
- For example, if using a Yalink phone:
- Enter the phone model and MAC address.
6. Phone Setup Instructions 0:54
- Click the ‘Phone Setup’ button for detailed setup instructions.
- Copy the provided URL and paste it into the incoming call URL field.
7. Follow Specific Guides 1:06
- Different phone systems have different guides.
- For Grandstream users, click the appropriate setup button.
8. Generate New Token 1:25
- After saving, go to Resources > Employees.
- Select your extension and generate a new token.
9. Configure Additional Features 1:36
- Choose additional features to display (e.g., GPS integration, dispatch map, SMS tab).
- Subscribe the user to the desired extension.
10. Save Changes 2:12
- Click ‘Update Changes’ at the bottom of the page.
11. Download Chrome Extension 2:23
- Search for ‘addons.la Chrome extension’ on Google.
- Click ‘Add to Chrome’ to install.
12. Configure Chrome Extension 2:35
- Find the extension in the puzzle piece icon in Chrome.
- Click on the three dots and select ‘Options’.
13. Input Short Name and Token 2:45
- Enter your add-on short name (not your Lumber Neighborhood Company ID).
- Paste the generated token and hit ‘Save’.
14. Locate Add-ons Short Name 2:55
- To find your add-ons .LA extension:
- Go to Settings > Domains.
- Copy your short name from there.
15. Test Screen Pop Functionality 3:11
- After setup, load the dispatch tab.
- Perform a test pop to ensure functionality.