This update introduces major new modules including custom booking portals, vehicle incident tracking, driver payroll foundations, and enhanced QuickBooks integration. Here’s everything that was added and improved.
Package Tiers
Each feature below is tagged with the package tier required to access it:
| Tag | Tier | Description |
|---|---|---|
| Core | LimoAnywhere Core | Included with all LimoAnywhere subscriptions |
| Plus | LimoAnywhere Plus | Included with Plus and Black subscriptions |
| Black | LimoAnywhere Black | Included with Black subscriptions only |
| A La Carte | Add-On | Available as a paid add-on for any tier |
| All Tiers | — | Available to all customers regardless of package |
Highlights
- Custom Booking Portals — White-labeled booking pages you can embed on any website
- Vehicle Incident Tracking — Track accidents and incidents with photos, reports, and fleet safety analysis
- Driver Pay Foundation — Time clock and compensation tracking for drivers
- QuickBooks Rate Mapping — Detailed rate-to-line-item mapping for accurate accounting
- Crew Link — Intelligent hotel-to-airport crew coordination via IVR and SMS
New Features
Custom Booking Portals — Plus
Create white-labeled booking pages with your own branding that you can embed on partner websites, hotel pages, or share directly with customers.
What you can do:
- Fully branded booking experience — custom logo, favicon, fonts, and colors
- Embed on any website with a simple code snippet
- Customers can select vehicles, see pricing, and book trips directly
- Custom signage field for passenger pickup signs
- Option to show or hide vehicle images
- Customizable submit button labels
- Track referral sources with URL parameters (e.g., ?ref=hotel-partner)
- Option to use LimoAnywhere rate engine for real-time pricing
- Skip touchpoints option for streamlined booking flow
How to get started: Go to Custom Portals to create and configure your booking portals.
Vehicle Incident Tracking — Core
A complete incident management system for tracking accidents, damage, and safety events across your fleet.
What you can do:
- Log incidents with detailed descriptions, damage photos, and location information
- Link incidents to specific vehicles, drivers, and trips
- Track incident history per vehicle and per driver
- View incident charts and analytics over time ranges
- Chrome extension integration — embed incident reporting directly in LimoAnywhere
- Address tracking for incident locations
How to get started: Go to Tools > Features > Vehicle Incidents to enable incident tracking.
Driver Pay and Time Clock — Plus
The foundation for driver compensation tracking, including time clock functionality and payroll record building.
What you can do:
- Drivers can clock in and out with optional shift notes
- Track hours worked per driver
- Add memos to pay log entries
- Approval workflow for pay records
- Pay period configuration at the company location level (weekly, bi-weekly, monthly, or custom)
- Driver payroll ID field for integration with external payroll systems (ADP, etc.)
- Pay rate adjustments for special circumstances
Custom Reservation Manifests — Plus
Generate professional trip manifest documents with your company branding.
What you can do:
- Create manifests for specific dates and customer accounts
- Customize header colors and field selection
- Option to show or hide cancelled trips
- GPS tracking option for manifest trips
- Share manifests with drivers and customers via email or SMS
Crew Link IVR and SMS Queue — Plus
An intelligent communication system for hotel-to-airport crew coordination.
What you can do:
- Automate crew pickup coordination via IVR phone calls or SMS messages
- Group trips by flight and destination
- Crews interact by pressing numbers (1 for Terminal A, 2 for Terminal B, etc.)
- Dynamic flight scheduling integration
- Supports multi-destination routing in a single communication
Phone Number Routing — A La Carte
Assign dedicated phone numbers to individual vehicles for customer communication.
What you can do:
- Route incoming SMS and calls to specific vehicles
- Enable direct passenger-to-vehicle communication
- Threaded message contexts for dispatch monitoring
- Multi-point communication support
Digital Waivers and Customer Check-In — Plus
Capture digital signatures, waivers, and customer information before trip departure.
What you can do:
- Collect digital signatures for liability waivers
- Optional credit card capture and ID image collection
- Track waiver completion status per trip
- Allow additional payment methods beyond credit cards
- Customizable hotel fields for shuttle operations
- Compliance documentation integration
Enhancements
QuickBooks Rate Mapping — Plus
Significantly improved QuickBooks integration with detailed rate-to-line-item mapping.
What’s new:
- Map service types, vehicle types, and pricing factors to specific QuickBooks line items and accounts
- Selection-factor-driven rate breakdowns for granular accounting
- Custom QuickBooks descriptions per pricing factor
- LimoAnywhere rate item mapping for seamless reconciliation
- Sync failure tracking for debugging import issues
Airport Portals — Plus
Airport booking portals now support additional trip types and branding options.
What’s new:
- Support for farm-in and farm-out trip types
- Custom branding with header account logos
- Multi-destination airport configurations
Driver Compliance — Plus
Automated compliance tracking for driver certifications and inspections.
What’s new:
- Configurable start and end times for compliance checks
- Maximum attempt settings for compliance reminders
- SMS and email reminder scheduling
- Compliance portal accessible to drivers for self-service document management
LimoAnywhere Webhooks — All Tiers
New webhook support for real-time event sync from LimoAnywhere.
What’s new:
- Reservation assigned webhook — instant notification when an affiliate accepts a trip via LA Net
- Improved credit card synchronization with token and last-four tracking
- Better customer location syncing with LimoAnywhere IDs
Zone Pricing Improvements — A La Carte (LQC)
- Zone values now support larger geographic definitions (upgraded to MEDIUMTEXT)
- Bounding boxes on polygon zones for faster geographic lookups
- String-based account numbers for zone-to-zone pricing (supporting alphanumeric LA account numbers)
- Rate sheets now have an option to skip price adjustments
Performance Improvements
Several database optimizations were included in this release:
- New indexes on trip status records for faster status lookups
- Indexes on customer waivers for improved waiver management
- Event start time index for faster trip queries
- General speed improvements across various tables
Social Media and Survey Links — Plus
Passenger survey social media links (Google+, Twitter, etc.) have been migrated to the company locations table, allowing different social media profiles per location.
Lead Form Configurations — A La Carte (LQC)
Lead forms now support a group name field, making it easier to organize and categorize different lead capture forms.
SMS Opt-In Tracking — A La Carte (LQC)
The system now tracks when a lead accepts SMS communication, providing better compliance documentation for text message marketing and notifications.
Getting Help
If you have questions about any of these features or need help with configuration, contact our support team. We’re happy to walk you through setup or answer any questions.