With a Limo Anywhere Pay merchant account, all ACH transactions are backed by a formal authorization process designed to protect both you and your customers. Below is an overview of how that process works and what is stored on your behalf.

Secure Authorization Forms

Every ACH interaction requires your customer to complete a secure authorization form. These forms are hosted on a verified, secured page carrying the GoDaddy Verified and Secured seal. Each link is unique to the customer and booking – it cannot be reused or redirected. Bank details are entered directly by your customer, meaning they are never handled or viewed by you or anyone on your team.

What Your Customer Is Authorizing

Depending on the type of request, your customer will authorize one of the following:

• One-time payment authorization – A single debit from their account for the specific amount and booking stated on the form. Once submitted, this cannot be changed or corrected by either party.
• Standing authorization – Permission for their bank details to be kept on file for future invoices. This does not create automatic or recurring charges – debits only occur after a service has been invoiced and payment becomes due.

In both cases, the full authorization language is displayed on the form before submission.

Authorization Confirmations

After submission, your customer is presented with an Authorization Confirmation page summarizing what was authorized, including masked account information and the full authorization language. They are able to print or save this page for their records – this is a legal requirement and the option is always made available. A receipt is also sent to your customer by email following a completed payment.

Record Retention

All ACH authorization records are retained for two years from the date of submission. In the event that a bank requests proof of authorization for a transaction, this documentation is available. At this time, access to historical authorization records is handled by the LA Support team – simply reach out and I will be happy to pull the relevant records for you.

Revoking Authorization

Your customer has the right to revoke a standing authorization at any time by contacting you directly with at least one week’s prior notice. Once revoked, no further debits can be initiated from the saved account.

Have questions? Reach out to the LA Support team and we will be happy to help.